Warranty
A 6 month warranty from date of purchase is given on all Lenne by Design products with proof of purchase (receipt). Please ensure you keep this receipt when you buy this product from a stockist or online, as we will be unable to honour the warranty without it.
Warranty and Care
LENNE by Design products are crafted according to high standards. All products are warranted for a period of 6 months from the date of purchase for faulty materials or workmanship. Please note, our warranty does not cover any mistreatment of jewellery or general wear and tear, and it is important you care for your LENNE by Design as directed.
In the unlikely event your LENNE by Design product needs our attention, please download a repairs form here and view the process from the Shipping and Returns page.
Repairs
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Avoid soap, perfume and make-up coming into contact with your jewellery
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Do not wear jewellery when washing dishes, gardening, showering, sleeping
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Store separately so as to limit scratching
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Expect some variations in each piece, due to their unique handcrafted quality
- Brass jewellery has had a high protective lacquer which will require recoating over time to prevent from tarnishing not included in the guarantee.
Warranty
Clothing
All garments are quality checked by us but in the unlikley even there is a problem,please double check goods on arrival and return faulty items with 3 working days from delivery
Jewellery
Costume Jewellery
Fashion Jewellery should be worn with care as plating can deteriate with purfume or moistureizers worn on the body .
Tarnishing can come off onto garments depending on the sulphur levels of the enviroment and exceptionally high levels of body acidity
If you start to notice any problems we advise spraying jewellery with a clear prodective spray to give a longer lasting plating and prevent any tanishing
A 6 month warranty from date of purchase is given on all 925 sterling silver with proof of purchase (receipt). Please ensure you keep this receipt when you buy this product from a stockist as we will be unable to honour the warranty without it.All Plated items will require pretective laquer coating regulary for plating to ensure gaurantee.
Please note, our warranty does not cover any mistreatment of jewellery or general wear and tear, and it is important you care as directed.
In the unlikely event your product needs our attention, Contact Us page and fill in form with relevant information .